Warranty Policy

OXPLO offers a one-year or three-year warranty and lifetime after-sales service for its products, subject to the applicable product warranty terms.

Warranty Limitations and Exclusions

Exclusions

This warranty does not cover defects, damage, or failures caused by:

  • Misuse, abuse, or negligence by the customer or any third party.

  • Improper installation, maintenance, or repair performed by an unauthorized person or company.

  • Unauthorized modification or alteration of the equipment and/or its components.

  • Natural disasters, accidents, fires, or other external causes beyond our reasonable control.

Customer Responsibilities

To ensure that the warranty remains valid, the customer must:

  • Follow the equipment’s user manual, guidelines, and installation, operation, and maintenance instructions.

  • Notify OXPLO promptly if any potential defects, malfunctions, or problems arise with the equipment and/or its components during the warranty period.

  • Provide accurate and complete information about the machine and/or components when requesting warranty service, including valid proof of purchase where applicable.

Contact Us

If you have any questions about our warranty policy or require further assistance, please feel free to contact our customer service team.

Our professional after-sales service team is committed to providing timely assistance and helping resolve any product-related issues.

OXPLO reserves the right to make the final interpretation of this warranty policy, to the extent permitted by applicable law.

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